Our Terms and Conditions

 

When purchasing products from MCT Wholesale, you will be agreeing to the following terms of purchase.

 

Minimum order

We require a minimum order of $150.00.

 

Shipping

At MCT Wholesale, our shipping cost is your shipping cost.  Unlike other companies, we do not use our shipping cost as a profit center by inflating prices to make extra money.  Our shipping prices are set at the price it takes to get your order from our place to your's. Shipping options are UPS, FedEx, USPS and common carrier.  We do not charge a standard handling or processing fee.  Items that are oversized, considered hazardous, bulky or over a certain weight will be shipped common carrier/LTL freight.

 

Hazardous Materials

UPS and FedEx classifies some items as hazardous (example:  bleach or corrosives).  These items will be subject to additional handling fees via common carrier.  MCT Wholesale only ships hazardous materials by common carrier/LTL. Order shipped via LTL to a residential address are strictly delivered to your curbside. The trucking company will typically charge additional service fees for any type of delivery other than curbside.  Customers will be responsible for any additional charges for extra services. Customers are also responsible for additional charges due to missed delivery appointments or redeliveries.

 

UPS, USPS and FedEx Shipping & Delivery

We do not ship orders on Saturday, Sunday or major holidays.  UPS and FedEx deliveries Monday through Friday except major holidays.   UPS and FedEx can not delivery to PO Boxes. We do not ship to Alaska, Hawaii, or APO/FPO addresses.

 

Payment options

Store purchases may be paid for by Visa, MasterCard, Discover and American Express.  Credit card authorization and purchase charge occur at order confirmation.  Your credit card statement will show a charge from MCT Wholesale.  Other payment options include charges to your prearranged MCT Wholesale business account.

 

Sales Tax

All applicable state and local sales tax will be added to your order.

 

Special Orders

Please note that some items may be a special order and could have a lead time of 2 to 4 weeks for production and shipping. All special orders can be cancelled within the first 24 hours or ordering.  Special order items are non-returnable.  Returns, cancellations and exchanges are not accepted for any special order item.  All cancelations may be subject to a credit card processing fee and any additional associated fees.

 

Pricing & Specifications

All prices on the website reflect the Buyer's net cost in U.S. Dollars.  Prices do not include freight, applicable federal, state and local taxes, charges or duties.  Prices, colors and specifications are subject to change without notice.  Due to product enhancements and manufacturing changes, some item images shown could be different that items shipped.  As we are human and make mistakes, there may be times an item is listed wrong or could have an incorrect price.  We reserve the right to correct any wrong price and will allow the customer the right to cancel and receive a refund  We are not responsible for typographical errors.  All orders are subject to these terms and conditions.

 

Cancelations & Returns

Please contact us the same day you place the order to cancel the order.  All returns must get a return authorization from our office before a return will be processed.  All returns must be shipped back to the location from which they were shipped.  Please call customer service at 800-637-0190 to get a RGA number.  All machine sales are final and lsubject to the manufacturer's warranty.

 

Customer Returns

A customer's choice to return an items will result in a 20% restocking fee.  No returns allowed after 30 days of shipping.  No returns allowed on discontinued, overstock, close-out, special order or non-stock items.  Customer is responsible for freight on returns of merchandise.

 

Damaged Shipments

Buyer should thoroughly inspect all items for shipping damage before accepting and signing for delivery. If damage has occurred, buyer should refuse the delivery and call MCT Wholesale at 800-637-0190.